Pyderion Contact Technologies

6700 Cote DE Liesse
Suite 503
St. Laurent, QC H4T 2B5
Canada

Phone: 514-344-4843
Fax: 514-344-1299

Description:
eCCS DynamicVu provides real-time views of contact center activity, including current status displays of agents, groups and regions/ branches. It can navigate from an enterprise overview to detailed statistics on a queue or an individual agent located in any branch office. The data is displayed in tables, graphs and on wallboards. Colors change when thresholds are not met so agents and managers are aware of the changing conditions.