LOMA

2300 Windy Ridge Parkway
Suite 600
Atlanta, GA 30339-8443
United States

Phone: 770-984-6450

Description:
Get a clear picture of who you hire! LOMA offers tools to help you hire and retain contact center employees. Can They Do It? LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time. Will They Last? You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.