prairieFyre Software

730-555 Legget Drive
Tower B
Kanata, ON K2K 2X2
Canada

Phone: 613-599-0045
Fax: 613-599-7677

Description:
prairieFyre's CyberACD software suite provides management tools that help call center managers run both small call centers and multi-site operations. The software collects and stores data from the telephone system or call server. It automatically routes and reports on e-mail contacts. It provides comprehensive multi-contact historical performance reporting and displays multi-contact real-time performance statistics to managers and agents. It forecasts call traffic based on historical data and calculates the required resources. The software schedules agents and assists in assuring that the right resources are in place at the right time to provide the desired level of service.