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1515 East Kimberly Road
Davenport, IA 52807-1924
United States
Toll-Free: 800-747-0093
Phone: 563-322-3562
Fax: 563-322-8805
Description:
CallGen by Sigmaworx is a comprehensive and flexible solution for inbound, outbound, and blended call centers. Scalable to more than 1000 agents, the modular design enables CallGen to meet your current needs and has the ability to grow with your business by simply adding or enabling additional modules, protecting your investment.
CallGen's capabilities range from sophisticated predictive dialing and session management for the outbound center, to robust inbound tools including: ACD, IVR, agent voice mail, fax and e-mail capabilities. CallGen easily integrates with other systems and databases within your enterprise to produce optimal productivity, quality, and efficiency.
Teleprofit by Sigmaworx is an easy-to-use outbound call management system which includes the industry's most sophisticated predictive dialing system. Teleprofit's unique features dramatically improve your productivity, quality, and consistency, while maintaining the necessary controls for full compliance with all federal and state regulations.
Teleprofit's logical menus are easy to learn and use, reducing training time and costs. Our "first hello" technology captures immediate attention by eliminating annoying dead air time. Flexible campaign management and scripting allow your agents to focus their efforts on communication instead of complicated system usage issues.
Backed by Sigmaworx software, support and maintenance packages, a Sigmaworx solution positions your business for optimal success. Our turn-key installation process enables your business to realize a fast start and never slow down. Add an award winning CRM package to CallGen or Teleprofit and your call center turns into a 360 degree customer focused contact center with powerful and flexible modules for sales, marketing, service, contract and project management.
Sigmaworx, Inc. was founded more than 15 years ago in response to the market demands for a complete, easy to use, and high performance predictive dialing system. Since that time, Sigmaworx has helped more than 2000 contact centers world-wide improve their productivity, quality, and consistency.
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