Microlog

20270 Goldenrod Lane
Germantown, MD 20876-4070
United States

Phone: 301-540-5500
Fax: 301-540-5557

Description:
Microlog combines a web-based architecture with a single queue for all media contacts including telephone, e-mail, and fax. Microlog expands the call center into a web-enabled contact center allowing agents to collaborate with customers via the web. In both cases, Microlog's media-neutral features provide a routing mechanism based upon agent skills and/or a customer's value.