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7601 Interactive Way
Indianapolis, IN 46278-2727
United States
Phone: 317-872-3000
Fax: 317-872-3000
Description:
Customer Interaction Center™ (CIC) is a bundled software communications application suite for contact centers and interaction-intense enterprises. CIC provides built-in SIP support for VoIP, and single points of control for administration, customization, reporting and desktop management. Features include multimedia routing and queuing, speech-enhanced IVR, screen pop, call monitoring, remote support, real-time supervisory monitoring, call recording, e-mail management, Web chat, Web callback and wireless access.
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