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8300 NW 33rd Street
Suite 200
Miami, FL 33122-1940
United States
Toll-Free: 888-293-7250
Phone: 305-436-2350
Fax: 305-639-2222
Description:
CELLIT ContactPro is a contact management system for all forms of customer interactions. ContactPro can route, monitor, record, and report all contact management transactions. ContactPro provides a blended, multimedia environment, allowing contact center managers to manage inbound and outbound activity. Multimedia monitoring provides the ability to monitor all interactions from a single touch point. Among ContactPro's many applications are inbound skills-based routing, outbound predictive dialing, email management, web chat and collaboration, interactive voice response with voice recognition, voice messaging, contact monitoring, recording, reporting and dynamic provisioning.
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