CenterForce Technologies

7200 Wisconsin Avenue
Suite 501
Bethesda, MD 20814-4880
United States

Phone: 301-718-2955
Fax: 301-718-3667

Description:
The Planner takes the information gathered by CenterForce Optimizer and uses it to forecast outbound workloads to maximize agent productivity during the hours you?ll reach the most right party contacts. These forecasts can then be exported to a workforce management scheduling package to generate outbound and blended staff schedules. CenterForce Planner integrates with workforce management systems from Aspect (TCS) and Blue Pumpkin.