ASC telecom AG

1 International Blvd.
Suite 623
Mahwah, NJ 07495
United States

Phone: 201-252-3001
Fax: 201-252-3002

Description:
INSPIRATIONpro evaluates the performance of call center agents and helps their managers make decisions to improve individual training and overall results. The product analyzes the strengths and weaknesses of each representative as well as the outcome of specific interactions. Its easy-to-use, browser-based interface works with ASC's communications recording solutions, MARATHON EVOLUTION (TDM & VoIP) and EVOip (VoIP), to provide all the tools necessary to improve the customer's experience.