Stratasoft

6401 Southwest Freeway
Suite 201
Houston, TX 77074-2205
United States

Toll-Free: 800-390-1157
Phone: 713-795-2670
Fax: 713-795-2600

Description:
StrataDial.VC2 is a PBX-independent automatic call distributor (ACD) for processing inbound calls. Incoming calls are answered by the ACD. The caller can either be greeted by a message, such as "Thank you for calling..." or directly routed to the longest idle agent. If all agents are busy, the caller will hear an "on hold" message while the call is being routed to the appropriate destination. Overflow groups can be set up so that if all agents are busy, the call will overflow to a backup group.