Escon Information Consulting

Rezencweig, Fatnic
Travnik, 72270
Bosnia and Herzegowina

Phone: 387-30540486

Description:
Escon SupportPortal offers web-based customer support solution with Incident Management, Knowledge Management, Product Catalog, News management and Support Forum in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal is a complete IT Service Management solution and enables organizations to manage all their support needs through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Reduce support load with Self-Service Portal - Keep your customers informed about new product's features through News Engine - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base and procedures - Get reports on support load and performance - Allow end users and specialists to share experience through Support Forum.