ACT360 Solutions Ltd.

Suite 120
13480 Crestwood Place
Richmond, BC V6V 2K1
Canada

Phone: 604-278-3650
Fax: 604-278-3612

Description:
Companies relying on offshore call centers require a process to monitor English language skills of operators. Pronunciation issues may result in customer complaints about the heavy "accents" of call center operators. ACT360 offers Accent Audits services for managers to spot problems immediately and ensure high quality of service. Operator monitoring and assessment is conducted by linguistic experts.