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701 Evans Avenue
Suite 703
Toronto, ON M9C 1A3
Canada
Toll-Free: 888-528-8801
Phone: 416-207-9936
Fax: 416-946-1095
Description:
"Don't Buy A Call Center"
<br>Now it is possible to start a two person Call Center with all the features of a large center and expand as needed, without the large investment. The Telax Virtual Call Center is a solution for organizations that need a Call Center solution today, and would like an alternative to investing in a traditional, hardware based Call Center and/or a complete outsourcing of the Call Center and Agents. The system allows agents to work from home offices, head office, or remote offices. Advertise one number and unite georgaphically/timezone dispersed offices into one group. Even for existing Call Centers, busy queues can seamlessly overflow to part-time agents or back-up departments or even Home Based Agents during peak periods. No more lost calls or busy signals. Telax provides all the technology support and maintenance, Agent and Supervisor Software, core CRM software, summary and performance report generation, ACD skilled based call routing, simple or complex IVR applications, 100% recording of calls, and Disaster Recovery built-in. The Telax Virtual Call Center is totally customizable. It's the next generation of affordable, flexible and effective customer care.
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