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40 South River Road
Unit 57
Bedford, NH 03110-6751
United States
Toll-Free: 866-212-2225
Phone: 603-641-5482
Fax: 603-647-5396
Description:
KIVA Group, Inc. is a global provider of customer contact solutions to the Financial Services Industry. Our software-based offerings for branch offices and contact centers provide integration of customer contacts with existing data sources such as legacy host applications, data marts, and desktop applications. Customer interactions, face-to-face, voice, web, IVR, and email, are logged in our contact database for a unified enterprise response across open technology architectures. Our base transaction sets provide Banks and Credit Unions with inbound, outbound and blended customer care functions including monetary transactions, customer service, sales and personalized CRM. Since 1995, KIVA has provided a range of technical services to create custom applications that reflect the uniqueness of our customers' business requirements, IT environments and telephony networks. Our open technology tool kits facilitate ongoing support and enhancements by the client, KIVA or integration partners.
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