5by5 Networks

23481 Connecticut Street
Hayward, CA 94545-5305
United States

Phone: 510-732-5581
Fax: 510-732-5574

Description:
!heyvoice 5.0 provides an IVR interface so that customers can automatically retrieve information such as their account balances, order status and trouble ticket status. !heyvoice offers speech recognition using SpeechWorks 6.0. It integrates with a phone switch to give agents pop up screens with real-time information like the status of call queues and customer information from third party databases.