Symmetrics Business Intelligence Solutions

#2200 - 1050 West Pender Street
Vancouver, BC V6E 3S7
Canada

Phone: 604-688-0882
Fax: 604-681-8514

Description:
Symmetrics’ Contact Center Performance Management Roadmap is a complete, turnkey solution process that delivers all the key elements required for a contact center to effectively manage and leverage its critical information and metrics in order to optimize performance. The roadmap consists of four components that can be implemented independently, or in unison to deliver an end-to-end Performance Management solution. nVISION Data Mart: Consolidates all data in a central repository nVISION Reports: Symmetrics’ 101 Reports for Symposium Library delivers unique pre-designed reports ready to implement for Nortel Symposium users. nVISION Performance Manager: Access and Manage all critical information in a web application, including the ability to deploy digital dashboards and manage key performance indicators. nVISION Services: Customize and Learn via Symmetrics’ various services that will tailor the solution to meet your specific needs and transfer the necessary knowledge to leverage it to maximum benefit.